4 August 2004

Ms. Graziella Fargnoli
Acta International Services.

Dear Graziella

We'd like to tank you for your excellent work, helping us to rent an apartment in Paris.

We thank you for your professionalism, promptness, dedication and hard work...

Despite the difficulty of the job, you have successfully managed to find a good apartment for us at a reasonable price.

You have shown us a lot of options -- all of which were broadly in line with our request. You have thankfully assisted us all though the rental process, all through to living in.

A special thanks, from Rana and myself, for your valuable advices. You have been an excellent advisor to us, or counsellor if I may. We have unregretfully taken your advices into how to ensure a soft-landing on the Parisian lands. And, of course, I can not under-estimate your cultural tips which have been of great help!

Your deep knowledge of the real-estate market and the french culture are definitely aspects we admire and appreciate.

So, again, we thank you very much for what you've done to us... and we hope that many other expats would benefit from knowing (and working with) you...

Hisham Ezz El-Arab

Marketing Manager
Danone France